TC Holiday FAQs 💡
“To challenge the status quo, so that everyone is empowered to learn”
Click on a heading for frequently asked questions
Term 1
Q. When do I return to school for 2025?
A.
Entry students commence school on Thursday 30 January at 9.10am. They will meet in S Wing. Leave extra time to arrive.
Grads start on Thursday 30 January at 9:10am for an activities day, meeting in the PAC.
New FLE (8-12) have an induction program running on Thursday 30th January running from 10 - 11:30.
All other students commence on Friday 31st January. Classes will start as normal as per the timetable.
Here is a link to the Times of the Day for your reference.
Finance - Paying Accounts
Q. How do I pay my Curriculum & Other Contributions for 2025?
A. All payments for next year can be made via compass through the payment action centre.
For more information regarding 2025 Parent Payments please see our website: TC - Payments or send an email to accounts@tc.vic.edu.au
School Saving Bonus FAQS
Q: Can I use the bonus for Edrolo?
A: Not at this stage – we are in the process of trying to have this added to the school’s voucher portal. We will inform families when this becomes available.
Q: I’ve selected a $200 voucher to use but the total cost $250, why is the voucher not working?
A: You need to put your credit card details in first, then apply the voucher and this will fix the problem!
Q: What happens if I don’t use the full cost of the voucher? Is the balance lost?
A: Not at all! You have until the 30th June 2025 to spend the balance instore/online. After that any leftover balance will be transferred back to your TC account to use on camps/activities/excursions.
Q: I’ve accidently selected $400 to be spent on a textbook/uniform voucher? Can I reverse it?
A: Don’t worry! If you don’t spend any of the voucher it will be reversed on the 30th June 2025 and the funds will be transferred onto your TC family account to use.
Q: If I don’t use all the funds in 2025, will it roll over?
A: Yes, they will stay on your account to use for as long as your student/s remain at TC
Q: Can I use the bonus for MAP/ESDP/Instrumental Music/Electives?
A: Yes you can! The only thing that the bonus can’t be used for is the voluntary contributions.
If you wish to use some/all of the $400.00 towards:
MAP
ESDP
Instrumental music
Extracurricular subject fees
Camps, sporting events, or excursions
2025 Grad jumpers
Please logon to the School Saving Bonus portal, and using your code (which will be unique to your student/each of your students) select "School Activities" so that we can import the funds accurately. Using funds towards MAP, ESDP, instrumental music, or extracurricular subject fees will also require a request in writing sent to accounts@tc.vic.edu.au
Q: I have multiple students at the school, can I combine the funds to help pay for a more expensive activity (i.e. camp)?
A: Absolutely! You can spend your bonus however you like, we just unfortunately can’t combine them across different schools.
Q: I don’t need/want to use the $400 for my student/s, can I opt to donate the funds?
A: You are amazing! You absolutely can – please nominate the full amount as ‘activities’ and let us know that’s what you would like to do, and we will make sure the funds are used to assist another family to purchase essential items they need for school.
I need more help!!
If you have any other questions, please contact the office on 9850 6333 and we are more than happy to assist when school resumes on the 30th of January. If you are having issues with your portal login or haven’t received your code, please email school.savings.bonus@education.vic.gov.au or phone 1800 338 663
Enrolments
Q. When and how can I book in for a TC School tour?
A. Tours for Grade 5 & 6 students looking at High Schools will recommence in term 1 2025. Bookings can be made via our website www.tc.vic.edu.au/enrolments from February 2025.
Q. I have moved into your school zone. What do I do now to enrol?
A. Email your lease agreement and connection of services to the Registrar, Wendy Harford, wha@tc.vic.edu.au, you will then be contacted over the holiday break to complete the enrolment process ready to commence on Thursday 30th January.
Information Communication Technology (ICT/IT)
Q. When will the school be open for BYOD drop-off and pick-up?
A. I.T Services will resume operations from the Monday 13th of January 2025, although please note that our team will be operating on a reduced capacity during the term holidays. Please register prior to attending Self-Service User Portal @ TC
Q. How do I arrange a BYOD device drop-off or pick-up?
A. Please register your child’s laptop as per the normal process using our Service Portal (https://services.tc.vic.edu.au/RegisterDevice). On the day of drop-off, give us a call on (03) 9851-4620 before arriving at your nominated time just to make sure we can meet you at the front doors / service desk. During the holiday period the main front doors will not be open and will require someone to let you into the building.
Q. What if I need other I.T support during the holidays?
A. We are here to help, please first log a support request at https://servicedesk.tc.vic.edu.au or email servicedesk@tc.vic.edu.au and we will either try to assist you via the online job system or via a Teams chat/call. In the event you need to come in for some in-person support; we will organise that with you after logging your support request first.
Q. I am an existing student who has replaced or refreshed my computer over the break. Can I get it setup before we come back to school?
A. Most certainly! Please log a support request at https://servicedesk.tc.vic.edu.au or email servicedesk@tc.vic.edu.au explaining that you have a new computer, and we will flag your previous one as retired ready for you to register the new one, following the normal process using our Service Portal (https://services.tc.vic.edu.au/RegisterDevice). Additionally, where possible we will request that you drop-in the old computer as well so that it can be correctly decommissioned and to have the TC apps and settings removed. On the day of drop-off, give us a call on (03) 9851-4620 before arriving at your nominated time just to make sure we can meet you at the front doors / service desk. During the holiday period the main front doors will not be open and will require someone to let you into the building.
Learning
Q. When will timetables be available in Compass?
Timetables will be available in compass early in the new year after the final rollover has been completed.
Q. Where do I find the booklist?
The 2025 Book List is now available. Our supplier is Campion. Please follow this link and create a login to start ordering.
Help and Support for ordering can be found here: https://www.campion.com.au/support-help/support-for-parents/
Wellbeing Supports
If you require support for your family throughout the holidays, please contact:
Kids Helpline (Mental Health for young people) 1800 55 1800
Lifeline (Mental Health - all ages) 13 11 14
The Orange Door (Family Supports) 1800 354 322
If you are in an emergency situation, please call 000 immediately.
Other FAQs
Q. What if I have a general non time sensitive question?
A. If you have a general question, please email this to connect@tc.vic.edu.au. This will be monitored about once per week.
Q. What if I have left things in my locker that I need during the holiday. Can I get them during the holidays?
A. Unfortunately no. All lockers have been emptied. Please contact Jeremy Carr on teams if you have left something behind.
